July 1, 2013 (Renew Grid)
“[J]ust 24% of consumers trust their utility to inform them of actions they can take to optimize energy consumption - a decrease of nine percentage points from 2012…[According to an annual survey by Accenture], this is the lowest level of trust since [the] multi-year global research program was launched four years ago. Furthermore, customer satisfaction has drifted lower globally, falling from 59% to 47% over the past year…” click here for more
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